1. Data Controller Information
This website is operated by Cold Connection Ltd (trading as PRIME BUYS®), registered in England and Wales.
Plant & Office Address: Unit 11A Bladen Street Industrial Estate, Jarrow, Tyne & Wear, NE32 3HN, United Kingdom.
Contact Desk: Telephone: 0191 428 6776 | Email: sales@primebuysmeat.co.uk
2. What Information We Collect
We collect and process personal and trade data under the following circumstances:
- Commercial Inquiry & Sample Forms: Name, business/restaurant name, delivery postcode, telephone number, and email address when requesting trade quotes, sample spits, or opening trade accounts.
- Website & Chatbot Interactions: When you use our website or interact with our AI Commercial Assistant, our server logs your IP address, timestamp, browser user-agent, session ID, and the text of your chat query.
3. Lawful Bases for Processing (UK GDPR Article 6)
- Legitimate Interests (Art. 6(1)(f)): Logging IP addresses and conversation transcripts to prevent automated spam and abuse, enforce fair daily chat limits (30 requests/day), maintain server cybersecurity, and monitor the accuracy of trade assistance.
- Performance of a Contract / Steps Prior to Contract (Art. 6(1)(b)): Processing your business inquiries, arranging free kitchen sample deliveries, and fulfilling wholesale kebab supply orders.
4. Data Retention & Security
Your details are stored securely on encrypted server infrastructure located within secure UK/EU data centers.
- Chat & Server Audit Logs: Stored for a limited period of up to 90 days for security and quality audits, after which logs are routinely purged or anonymized.
- Zero Payment Card Storage: We do not store credit or debit card details on this website.
- Zero Third-Party Advertising Resale: We never sell, rent, or trade customer contact details or chat transcripts to third-party marketing companies.
5. Your Statutory Rights
Under the UK GDPR, you have the right to request access to the personal data we hold about you, request rectification of inaccurate data, or request erasure of your data.
To exercise any of these rights, please email our Data Protection team at sales@primebuysmeat.co.uk or call 0191 428 6776.